1.1 The Customer will receive the shipping of the Product at the address of choice that they keyed in at the Order checkout. Shipping takes within 3 working days.
Customers need not collect their Order at dinasou.com's warehouse or office. At the moment, dinasou.com does not offer international shipping. Customers can track their Orders via dinasou.com's track order tool that is made available 24 hours a day, seven days a week on its website. Prior to shipping, customers will be notified via email or dinasou.com's app.
1.2 Shipping charges for items sold by Dinasou.
Items purchased below RM 150: Shipping fee starts at RM 10.50 for parcel weight below 2kg.
Items purchased above RM 150: Free shipping (West Malaysia only).
1.3 Shipping charges for items sold at Dinasou Brand Street: Merchants will set their own shipping fees.
1.4 Shipment of grocery items: Klang Valley only. Shipment of Brand Street items: West Malaysia only.
1.5 A signature of the Customer is required upon receipt of the Product, after which the Customer will be given proof of receipt. Customers may check the product for damage and faults. Please refer to dinasou.com's Returns & Replacement Policy for further information if any damage is found on the Product.
1.6 Customer must be at the address and time that they have keyed in on the Order Form to receive shipment of the Product. When the product is in the process of shipping, dinasou.com will inform the Customer by email, or send notification to the Customer's app. In the event that the Customer is not at the address and time as stated on the Order Form, Dinasou.com will call to set a new time. Please ensure to provide the address and time that the Customer will always be at in order to receive shipment, otherwise there is a high likelihood that dinasou.com will impose a second shipping charge on the Customer.
1.7 The Customer must bear the risk upon shipment of the Product. If a Customer is found to be in breach of a Contract where they refuse to accept the Product upon shipment, dinasou.com has the right to charge a fee as well as other associated costs. Dinasou.com also reserves the right to refuse a Customer's order if it is found that the Customer has previously breached a Contract for the receipt of the Product at the point of shipment.
1.8 Dinasou.com will not be held accountable for any late shipping and/or costs, charges, damages, expenses, liabilities and losses that incur due to late shipping.
List of cities/towns in the Klang Valley which dinasou.com serves: